Frequently asked questions
How do you ship sustainably?
Will my package be shipped plastic free?
Of course! We never use any plastic packaging or unecessary excess wrap/packaging in our order shipments. Everything we stock is also proudly unnecessary plastic free.
How quickly do you ship orders?
Our orders are processed and shipped within 2-3 business days unless stated otherwise during busier trade periods. Delivery times for global orders vary. Please see “global shipping times” below.
Do you ship worldwide?
Yes we do! We ship proudly plastic free all around the globe.
What are your estimated global shipping times?
Australia – 6-7 working days
America – 6-7 working days
Europe – 3-5 working days (Inlcuding: Albania, Denmark, Kyrgyzstan, Russia, Andorra, Estonia, Latvia, San Marino, Armenia, Faroe Islands, Liechtenstein, Serbia, Austria, Finland, Lithuania, Slovakia, Azerbaijan, France, Luxembourg, Slovenia, Azores, Georgia Macedonia, Spain, Balearic Islands, Germany, Madeira, Sweden, Belarus, Gibraltar, Malta, Switzerland, Belgium, Greece, Moldova Tajikistan, Bosnia Herzegovina, Greenland, Monaco, Turkey, Bulgaria, Hungary, Montenegro, Turkmenistan, Canary Islands, Iceland Netherlands, Ukraine, Corsica, Irish Republic, Norway, Uzbekistan, Croatia, Italy, Poland, Vatican City State, Cyprus, Kazakhstan, Portugal, Czech Republic, Kosovo, Romania).
North America, South America, Africa, the Middle East, the Far East and South East Asia – 6-7 working days
World Zone 2 – 6-7 working days (Including: Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South, Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia,New Zealand, New Zealand, Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People’s Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US, Samoa, Western Samoa).
How do I know if my order has been shipped?
Once we’ve shipped your order out to you, you will receive an email from one of our lovely team informing you of your shipping information. If you cannot see this email please check your Junk/Spam folder.
Do international orders incur a customs charge?
Some international orders may be held at customs to check the packages contents. This can sometimes cause the package to be delayed or incur a charge. This is completely out of our control and is not something we are liable for. This is individual to a case-by-case scenario and is as per the countries import procedure.
Why plastic free?
Since 1950 there has been an astonishing estimated 8.3 billion metric tonnes of plastic produced and only a pitiful 9% of that plastic has been recycled. This is a huge problem for us as most of this plastic used is for a one off basis and is single use then tossed straight into landfill where it sits and pollutes our earth and seas. There are 500 times more pieces of microplastic in the sea than there are stars in our galaxy and by 2050 it is estimated there will be more plastic than fish. That is one shocking and sad statistic. Together we can change this by asking ourselves simple questions. Do I REALLY need this plastic item or could I do without? Do I have to buy this item new or could I source it second hand? Do I REALLY need this single use item or could it be replaced with something that can be used time and time again? Thats where we come in. We help making saying goodbye to our plastic addictions that little bit easier. We offer multi use plastic free items to our regular throw away alternatives. Saying goodbye to that one more piece of trash.